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We’re thrilled to announce that ShieldSquare has been awarded Frost & Sullivan’s 2018 Global Customer Value Leadership Award in the global bot risk management (BRM) market. The award recognizes ShieldSquare’s full range of capabilities, advanced technologies, and flexible deployment options that help businesses cost-effectively counter bot activities such as credential stuffing attacks, application DoS, content scraping, ad fraud, and spamming. The detailed criteria and process is presented in the award report.
Industry analysts at Frost & Sullivan compared market participants and measured performance through in-depth interviews, analysis, and extensive research to identify best practices in the industry. This award is presented to companies that best demonstrate excellence in implementing strategies that proactively create material and lasting value for their customers—and focus on improving the customer’s return on investment (ROI). This award also recognizes a company’s unique focus on augmenting the value that its customers receive—beyond providing good customer service—such that it leads to improved customer acquisition and long-term retention.
According to Chris Rodriguez, Senior Industry Analyst at Frost & Sullivan, “ShieldSquare algorithms assess more than 250 browser characteristics to build a fingerprint of each user, identify bot-like activities, and take remedial action. In comparison, basic bot detection technologies utilized by Web application firewall solutions are typically limited to identifying easily spoofed factors such as cookies, user agents, and IP reputation.”
We’re proud to be recognized with this prestigious award, and pledge to redouble our efforts to provide our customers with the most effective bot mitigation solution that’s backed by the best customer service in the industry.